Shipping costs within Germany

We charge €5.90 shipping costs per order within Germany.

We ship your order with DHL. Normally, your order will reach you nationwide within one to five business days after receipt of payment. We will pay the costs for returns if you use the return voucher. Please note that this regulation only applies to customers in Germany.


Shipping costs outside of Germany

  • Belgium, Czech Republic, Denmark, France

  • Netherlands, Austria
    € 7.90

  • Norway, Iceland, Lichtenstein, Switzerland

  • Switzerland additional costs for customs and processing fees may apply.

  • Please note that we currently do not deliver to Great Britain. 

  • Bulgaria, Estonia, Finland, Greece, Ireland

  • Italy, Croatia, Latvia, Lithuania, Luxembourg

  • Malta, Poland, Portugal, Romania, Sweden

  • Slovakia, Slovenia, Spain, Hungary, Cyprus €15,90

  • Australia, Canada, New Zealand, USA

Deliveries to Switzerland 

We recommend that you use the service . The customs information, as well as the delivery to your home will be provided by taken over for a small fee.

To the registration

How to return your order to us

Each order from Germany comes with a prepaid DHL return label. We pay the costs of returns within Germany. For returns from abroad you have to pay the postage costs yourself. Please send your return to the following address:

Tranquillo GmbH
Meschwitzstraße 21, Haus 4
01099 Dresden

Easy Returns

You can take a look at the products ordered from us at home and try them on. If you don't like something, you have something different in mind or the things simply don't fit, you can send them back to us within 30 days. Our only condition: We only take back unworn clothing and unused lifestyle items.
You now have the option to return your online orders to one of our stores. All you need is your delivery bill with your order number.