Take your time to check your order. If an item does not please you or it does not fit, you can easily send it back to us within 14 days.
There is only one thing to keep in mind: we accept only unworn clothes with label - and yes, we know the difference between trying on a piece or wearing it - and unused goods from our lifestyle range.
Please understand that we can only provide the DPD return slip as a free return option. If you want to choose another shipping service provider, then you have to send your return at your own expense.
Shipping Costs - It's a fair deal
For the dispatch of the articles shipping costs arise. From 30 € order value we ship free of charge. We bear the costs of returns within Germany. If you send us a return from abroad, fees will be charged.
THIS IS HOW THE RETURN SHIPMENT WORKS IF YOU HAVE A CUSTOMER ACCOUNT
You can order returns via your customer portal (My Account). There you can also create a free return label.
THIS IS HOW THE RETURN SHIPMENT WORKS IF YOU HAVE ORDERED AS A GUEST
If you do not have an account, you can use the following form to create your return. Please use the same email address you used for your order.
- As soon as we got your return delivery, you receive a comfirmation via email.
- We will give you credit with the amount of the value of your returned goods. We use the same payment method which you used for your order.
- We are here for your questions! Just send an email to our costomer service.