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Cancellation policy

Consumers have a thirty-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Tranquillo GmbH, Marta-Fraenkel-Straße 1, 01097 Dresden, Germany, service@tranquillo-shop.de, telephone: 49 (0) 351 810 633 211) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of the revocation 

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within thirty days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to Tranquillo GmbH (Meschwitzstraße 21, Haus 4, 01099 Dresden, Germany ) without undue delay and in any case no later than thirty days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of thirty days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. 

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).
- To Tranquillo GmbH, Marta-Fraenkel-Straße 1, 01097 Dresden, Germany, service@tranquillo-shop.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where inapplicable.

Deviating return costs regulation for Germany

We bear the direct costs of returning the goods if the return takes place within Germany.

Return labels

Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. The return label will be enclosed with your shipment. You can hand in the return shipment at a parcel shop of the respective provider in Germany. 

Cancellation policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.


Status: 25.06.2021

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